Heavy-Duty Parts Supplier
Optimizing Statewide Deliveries for a Leading Heavy-Duty Parts Supplier
A California-based heavy-duty parts supplier partnered with Atech to restore reliability and deliver consistent on-time performance statewide — eliminating driver shortages through a dedicated delivery program.
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The Challenge
The supplier struggled to maintain consistent, on-time deliveries using a mix of internal drivers and third-party carriers amid California's driver shortage crisis.
Unpredictable Service
Scheduling conflicts and inconsistent carriers led to delayed shipments and missed customer commitments across job sites statewide.
Driver Shortages
Difficulty hiring and retaining qualified drivers resulted in operational inefficiencies as demand continued to increase.
Rising Transportation Costs
Relying on third-party carriers created unpredictable expenses and reduced control over delivery quality and timing.
Operational Inefficiencies
Internal teams were stretched thin managing logistics complexity instead of focusing on core business growth.
The Atech Solution
Atech designed and executed a dedicated delivery network built specifically around the supplier's routes, job site schedules, and customer requirements.
Complete Outsourced Solution
Recruiting, managing professional drivers, optimizing routes, and overseeing daily dispatch operations without expanding internal headcount.
The Results
Through its partnership with Atech, the heavy-duty parts supplier achieved measurable gains in delivery performance and customer satisfaction.
98.9% On-Time Delivery
Achieved exceptional on-time performance across all California routes, restoring customer confidence.
Eliminated Driver Turnover
Removed operational disruptions by outsourcing all driver recruiting and retention challenges to Atech.
Increased Customer Retention
Improved reliability led to stronger customer relationships and renewed confidence in service quality.